Website terms of use

These Terms of Use govern your access to and use of this website (the Site), which is owned and operated by Averra Dental Pty Ltd (we, us, our) on behalf of the dental practice named on the Site (the Practice). By accessing or using the Site you agree to these Terms. If you do not agree, please do not use the Site. These Terms should be read together with our Privacy Policy, Cookie and Tracking Statement, Patient Terms and Conditions and the other policies published on the Site.

1. Purpose of the Site

The Site provides general information about the Practice, its team and the services it offers, and allows you to request appointments and contact us. The Site is intended for use by people located in Australia.

2. No dental or medical advice

Information on the Site is general in nature and is provided for education and information only. It is not dental, medical or health advice, does not take into account your individual circumstances, and is not a substitute for a consultation with a registered dental practitioner. Do not delay seeking, or disregard, professional advice because of something you have read on the Site. Treatment outcomes, timeframes and suitability vary from person to person, and nothing on the Site guarantees any particular result. Our Health Information, Advertising and Reviews Disclaimer applies to all clinical content on the Site.

3. Emergencies

The Site is not monitored for emergencies. If you have a dental emergency during practice hours, phone the Practice using the number on the Contact page. If you have a medical emergency, severe facial swelling, difficulty breathing or swallowing, uncontrolled bleeding or serious injury, call 000 or go to your nearest hospital emergency department immediately.

4. Appointment requests

Submitting an appointment request through the Site does not create a confirmed booking. A booking is only confirmed when we contact you by phone, SMS or email to confirm the date and time. Our Appointment, Cancellation and Missed Appointment Policy applies to all confirmed bookings. Online booking may be provided through a third-party platform, and that platform's own terms also apply to your use of it.

5. Your obligations

You agree to use the Site lawfully and only for its intended purposes. You must not:

• Provide false, misleading or incomplete information, or impersonate another person.
• Use the Site to harass, defame or threaten any person, or to post or transmit unlawful, offensive or infringing material.
• Attempt to gain unauthorised access to the Site, its servers, or any connected system, or interfere with its operation (including through viruses, bots, scraping, denial of service or similar means).
• Copy, reproduce, scrape, frame, mirror or commercially exploit any part of the Site without our prior written consent.
• Use any automated tool to collect data from the Site, including the names or images of our team members.

6. Intellectual property

All content on the Site, including text, graphics, logos, brand names, images, photographs, videos, page layout and software, is owned by or licensed to Averra Dental Pty Ltd and is protected by the Copyright Act 1968 (Cth), the Trade Marks Act 1995 (Cth) and other intellectual property laws. You may view, download and print pages from the Site for your own personal, non-commercial use, provided you keep all copyright and proprietary notices intact. Any other use requires our prior written permission. The names and logos of the Practice and of Averra Dental are trade marks and may not be used without consent.

7. Third-party links and content

The Site may contain links to third-party websites and services, including online booking platforms, health funds, payment plan providers, social media and educational resources. These are provided for convenience only. We do not control, endorse or take responsibility for the content, products, services or privacy practices of any third-party site, and your use of them is at your own risk and subject to their terms.

8. Accuracy and availability

We take reasonable care to keep the Site accurate and up to date, but we do not warrant that the information is complete, current or error-free. Fees, services, practitioners and opening hours may change without notice; please confirm with the Practice. We do not guarantee that the Site will be available at all times or free from interruption, viruses or other harmful components, and we may suspend, change or withdraw any part of the Site at any time.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other law that cannot lawfully be excluded, restricted or modified.

10. Limitation of liability

Subject to section 9, and to the maximum extent permitted by law, we exclude all warranties, conditions and guarantees relating to the Site, and we are not liable to you for any loss or damage (including indirect or consequential loss, loss of data or loss of profits) arising from your use of or inability to use the Site, reliance on any information on it, or any third-party site linked from it, whether in contract, tort (including negligence), statute or otherwise. Where our liability cannot be excluded but can be limited, it is limited, at our option, to resupplying the relevant service or paying the cost of having it resupplied. Nothing in this section limits our duty of care to you as a patient in relation to clinical services actually provided by the Practice, which is governed by our Patient Terms and Conditions and the law.

11. Indemnity

You indemnify us against any loss, damage, cost or claim arising from your breach of these Terms or your unlawful use of the Site.

12. Privacy

We handle personal information collected through the Site in accordance with our Privacy Policy and Cookie and Tracking Statement.

13. Social media

Where the Practice maintains social media pages, any content you post there is subject to that platform's terms and to the social media house rules we publish on the relevant page. We may remove content that is offensive, defamatory, misleading, discloses another person's health information, or otherwise breaches the law or our policies. Please do not post your own or anyone else's health information on public social media; contact the Practice directly instead.

14. Termination

We may restrict or terminate your access to the Site at any time without notice if we reasonably believe you have breached these Terms.

15. Changes to these Terms

We may update these Terms from time to time by publishing the revised version on the Site with a new effective date. Your continued use of the Site after that date constitutes acceptance of the revised Terms.

16. Governing law

These Terms are governed by the laws of the state or territory in which the Practice is located and the laws of the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of that state or territory.

17. Contact

Questions about these Terms: privacy@averradental.com.au.