Accessibility

Averra Dental Pty Ltd is committed to making this website, and the dental practice it represents (the Practice), accessible to everyone, including people with disability, consistent with the Disability Discrimination Act 1992 (Cth) and the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

1. Website accessibility

We design and maintain this website to meet WCAG 2.1 Level AA. In practice this means we aim to provide: text alternatives for meaningful images; captions or transcripts for video content; a logical heading structure and page order; keyboard-only navigation for all interactive elements, including online booking; visible focus indicators; sufficient colour contrast between text and background; text that can be resized to 200% without loss of content; forms with clear labels and error messages; no content that flashes more than three times per second; and compatibility with common screen readers and browser assistive features.

We test the site with automated tools and manual checks when it is built and whenever significant changes are made, and we review accessibility at least once a year. Some third-party content embedded in the site, such as online booking platforms, maps and videos hosted elsewhere, is outside our direct control. Where we become aware that third-party content is not accessible, we will provide an alternative way to access the same information or service.

2. Known limitations

Some older PDF documents on the site may not be fully accessible to screen readers. If you need any document in an accessible format, contact us and we will provide it in a format that suits you, such as accessible PDF, Word, large print or plain text.

3. Physical accessibility of the Practice

The Contact page of this website describes the specific access features of the Practice, including step-free entry, accessible parking, lift access, accessible toilets and the location of the nearest accessible public transport. If you have mobility, sensory, cognitive or other access needs, please tell us when you book so that we can allocate a suitable treatment room and appointment length, allow extra time, and brief our team. Assistance animals are welcome. We can arrange a telephone interpreter through TIS National on 131 450 at no cost, and Auslan interpreters with advance notice.

4. Communication options

You can contact the Practice by phone, email, SMS, web form or in person, and we will communicate with you in the way that works best for you. People who are deaf, hard of hearing or have a speech impairment can contact us through the National Relay Service on 133 677 (or by internet relay at www.accesshub.gov.au) and ask for the Practice's phone number.

5. Feedback on accessibility

If you experience any difficulty accessing this website or the Practice, or have a suggestion for how we can improve, email privacy@averradental.com.au. We aim to respond promptly and to fix accessibility barriers on the website as quickly as practicable. If you are not satisfied with our response, you may make a complaint to the Australian Human Rights Commission at www.humanrights.gov.au or 1300 656 419.